HR Helpdesk Agent AI Agent
Automate employee helpdesk support across Teams/Slack (if applicable), Web chat, Email while improving HR SLA and reducing ticket volume.
Example: HR Helpdesk Agent that answers policy questions, leave balances, and payroll queries.
Talent Acquisition, Recruiting Ops, HR Ops, Employee Support
Careers page widget · WhatsApp deep link · Email · Inbound number · Teams/Slack
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Answer policy FAQs
How: Uses HR knowledge base and SOPs.
Outcome: Fewer tickets
Check leave balances
How: Reads HRMS and shares balance.
Outcome: Faster resolution
Handle payroll queries
How: Explains payslips and deductions.
Outcome: Reduced escalations
Create tickets
How: Routes complex cases to HR.
Outcome: Clear handoff
Step-by-step flow buyers expect to see
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1
Trigger: employee query
Employee asks for help.
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2
Intent
Leave, payroll, or policy.
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3
Verification
Employee ID check.
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4
Action
Answer or create ticket.
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5
Exceptions
Sensitive cases escalated.
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6
Wrap-up
Resolution summary.
Real scenarios with clear resolution paths
Employee: How many leaves do I have?
Agent: You have 12 casual leaves remaining.
Employee: My tax deduction seems high.
Agent: I will create a payroll ticket.
Agent: I am connecting you to the HR compliance team.
Systems connected with secure actions
Systems of record
ATS, HRMS, CRM
Service stack
Ticketing, Knowledge base
Comms
Email, WhatsApp, Voice, Teams/Slack
Action tools
Calendar scheduling, Doc collection, Offer letters, HRMS, Ticketing, Knowledge base
Enterprise readiness built in
What you will improve
Response rate
Replies to outreach or screening.
Screening completion
Candidates finishing screening.
Time-to-interview
Days from application to interview.
No-show rate
Missed interviews as a percent.
Time-to-offer
Days to issue offer after screening.
Offer acceptance
Offers accepted by candidates.
HR SLA
Time to resolve employee tickets.
Employee NPS
Employee satisfaction with HR support.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.