Pre-purchase guidance
Drive confident buying decisions with instant product help.
- Fit and size guidance
- Product comparisons
- Compatibility FAQs
Industry blueprint
D2C & eCommerce
Pre-purchase to order to delivery to returns to retention
AI agents that reduce support load and improve revenue across commerce journeys.
Designed for real workflows
Multi-step conversations, authenticated actions, audit logs, and human handoff across critical moments.
Handoff
QA review
Audit logs
SLAs
Common deployments
Start with the highest-impact agents and expand across the lifecycle.
Typical workflows
Real-world sequences where AI agents orchestrate actions, data, and handoffs.
Order to delivery
Keep customers updated across fulfillment and last-mile.
- Order tracking
- COD confirmation
- Reschedule delivery
Returns and retention
Simplify returns and recover revenue with proactive outreach.
- Reverse pickup coordination
- Refund timelines
- Win-back offers
Industry challenges
What slows teams down today, and where experience breaks.
Support load spikes during promotions and sale periods.
Returns and refunds create operational strain and delays.
Pre-sales questions slow conversion and increase drop-offs.
How HumPum AI solves it
Bespoke, turnkey deployments built around your stack, policies, and SLA targets.
Commerce integrations
Connect OMS/WMS, shipping, and ticketing for real-time updates.
Automated playbooks
Deploy ready-made flows for order, delivery, and returns.
Conversion optimization
Measure conversion, deflection, and retention to optimize.
Customer Support Agent
Order tracking, COD confirmation, address changes, delivery reschedules.
Returns/Refunds Agent
Eligibility checks, reverse pickup scheduling, refund timelines, RTO reduction.
Pre-purchase Product Expert
Size/fit, comparisons, ingredient/material FAQs, compatibility guidance.
Feedback & Review Agent
NPS/CSAT collection, complaint triage, service recovery routing.
Order Modification Agent
Address edits, item swaps, cancellation windows, delivery notes.
Warranty & Installation Agent
Warranty activation, installation booking, service coordination.
Loyalty & Retention Agent
Tier updates, rewards reminders, win-back campaigns.
Exchange & Replacement Agent
Eligibility checks, reverse pickup, replacement tracking.
Integrations (typical): Shopify/Magento/custom store, OMS/WMS, shipping aggregators, Zendesk/Freshdesk, CRM, review platforms.
Channels
Voice, WhatsApp, Web chat, Email (and Teams/Slack where applicable).
Controls
Role-based access, configurable scripts, PII safeguards, live supervision.
Measurement
AHT, FCR, CSAT/NPS, conversion rate, TAT, ticket deflection, PTP rate.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.