Outbound Loan Sales Agent AI Agent
Automate outbound loan lead qualification and offer walkthroughs across Voice, WhatsApp, Web chat while improving connect-to-application rate and reducing cost per funded lead.
Example: Outbound Loan Sales Agent that qualifies intent, explains pricing, and schedules RM callbacks with verified data.
Sales Ops, Underwriting Ops, Collections Ops, CX
Website widget · Missed call · Inbound number · WhatsApp deep link · App chat
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Qualify lead intent and product fit
How: Runs a short eligibility quiz, validates employment and city, and scores intent.
Outcome: Higher qualified lead rate
Explain offer, rates, and tenure options
How: Uses pricing rules to share APR ranges and example EMIs.
Outcome: Lower drop-offs during pitch
Capture documents and consent
How: Sends secure upload link and eSign consent flow over WhatsApp.
Outcome: Faster KYC readiness
Schedule RM callback or branch visit
How: Books a slot and writes CRM notes with lead summary.
Outcome: Higher show-up rate
Step-by-step flow buyers expect to see
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1
Trigger: lead assigned
Lead enters dialer from CRM.
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2
Qualification
Intent check + quick eligibility scan.
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3
Data capture
Income, employer, and PAN collection.
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4
Action
Create opportunity + send doc link.
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5
Exceptions
Route low-score leads to nurture.
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6
Wrap-up
Disposition + RM follow-up tasks.
Real scenarios with clear resolution paths
Agent: Hi Ankit, this is the loan team. Can I confirm your monthly income and city?
Lead: Sure, 85k in Pune.
Agent: Great. For a 3-year tenure, EMI starts at 9.1%. Want me to send the document link?
Lead: Yes, please.
Customer: I don't have a salary slip. Can I still apply?
Agent: You can share bank statements for the last 3 months instead.
Customer: Okay, send the link.
Lead: Another bank offered 8.5%.
Agent: Let me connect you to a relationship manager to review special pricing.
Systems connected with secure actions
Systems of record
LOS/LMS, CRM, KYC, Risk, Collections
Service stack
Zendesk, Freshdesk, Knowledge base
Comms
Dialer/telephony, WhatsApp provider, SMS, Email
Action tools
Document collection, eSign, Payment links, Calendar, Dialer, CRM notes, Doc upload
Enterprise readiness built in
What you will improve
Connect rate
Percent of leads reached within SLA.
Application completion
Share of leads that finish the application.
KYC TAT
Time from doc request to verification.
Disbursal TAT
Time from approval to disbursal.
PTP kept rate
Promise-to-pay commitments honored.
Early DPD leakage
Delinquency within 1-30 days.
AHT
Average handling time per interaction.
CSAT/NPS
Customer satisfaction scores post-interaction.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.