KYC & Document Chasing Agent AI Agent
Automate KYC and document collection across WhatsApp, SMS, Email while improving KYC completion rate and reducing underwriting TAT.
Example: KYC & Document Chasing Agent that collects PAN/Aadhaar, validates uploads, and nudges missing items over WhatsApp.
Sales Ops, Underwriting Ops, Collections Ops, CX
Website widget · Missed call · Inbound number · WhatsApp deep link · App chat
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Collect PAN/Aadhaar and IDs
How: Sends secure link with photo capture guidance.
Outcome: Higher document accuracy
Chase missing documents
How: Automates reminder cadence with escalation rules.
Outcome: Lower pendency
Verify upload status
How: Reads KYC checklist and flags exceptions.
Outcome: Faster underwriting
Initiate eSign
How: Launches eSign flow and tracks completion.
Outcome: Reduced manual follow-ups
Step-by-step flow buyers expect to see
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1
Trigger: KYC pending
Checklist flags missing docs.
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2
Identify gaps
Maps missing items by applicant.
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3
Send secure link
WhatsApp/SMS upload request.
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4
Validate files
Check clarity and file type.
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5
Exceptions
Escalate invalid or failed uploads.
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6
Wrap-up
Update LOS + notify underwriting.
Real scenarios with clear resolution paths
Agent: Hi Priya, your KYC needs PAN and address proof. Upload here.
Customer: Uploaded both.
Agent: Received. eSign link sent for consent.
Agent: The PAN image is blurry. Can you resend a clear photo?
Customer: Sure, sending now.
Agent: Your address proof does not match application details. I will connect an officer.
Systems connected with secure actions
Systems of record
LOS/LMS, CRM, KYC, Risk, Collections
Service stack
Zendesk, Freshdesk, Knowledge base
Comms
Dialer/telephony, WhatsApp provider, SMS, Email
Action tools
Document collection, eSign, Payment links, Calendar, KYC checklist, Doc upload, LOS updates
Enterprise readiness built in
What you will improve
Connect rate
Percent of leads reached within SLA.
Application completion
Share of leads that finish the application.
KYC TAT
Time from doc request to verification.
Disbursal TAT
Time from approval to disbursal.
PTP kept rate
Promise-to-pay commitments honored.
Early DPD leakage
Delinquency within 1-30 days.
AHT
Average handling time per interaction.
CSAT/NPS
Customer satisfaction scores post-interaction.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.