Exam & Assessment Agent AI Agent
Automate exam and assessment support across Web chat, Email while improving support SLA and reducing exam-day queries.
Example: Exam & Assessment Agent that shares schedules, admit cards, and exam rules.
Admissions, Counseling, Finance, Student Support
Website widget · Inbound number · WhatsApp deep link · Email · Student portal
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Share schedules
How: Provides exam dates and venue details.
Outcome: Fewer queries
Deliver admit cards
How: Secure download and reminders.
Outcome: Faster access
Explain rules
How: Clarifies guidelines and materials allowed.
Outcome: Reduced confusion
Handle retakes
How: Guides re-exam policy and steps.
Outcome: Clear resolution
Step-by-step flow buyers expect to see
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1
Trigger: exam window
Students ask questions.
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2
Lookup
Schedule and admit card.
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3
Action
Share links and rules.
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4
Exceptions
Special accommodations.
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5
Wrap-up
Confirmation.
Real scenarios with clear resolution paths
Agent: Your admit card is ready. Download here.
Student: I missed the exam.
Agent: I will share retake policy and dates.
Student: I need extra time.
Agent: Escalating to exam office.
Systems connected with secure actions
Systems of record
CRM, LMS, SIS
Service stack
Ticketing, Knowledge base
Comms
WhatsApp, Email, Voice, Web chat
Action tools
Counselor scheduling, Payment links, Document upload, Exam system, Document delivery, Ticketing
Enterprise readiness built in
What you will improve
Lead-to-application
Inquiries that submit applications.
Counselor booking
Booked counseling sessions.
Enrollment yield
Admitted students who enroll.
Fee collection rate
On-time payments per cycle.
Overdue rate
Delinquent accounts per cohort.
Student ticket SLA
Time to resolve support issues.
Attendance risk
At-risk students identified.
CSAT/NPS
Student satisfaction scores.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.