Appointment lifecycle
Route specialties, manage bookings, and reduce no-shows.
- Specialty routing
- Reminders and reschedules
- Waitlist management
Industry blueprint
Healthcare
Appointment to visit to diagnostics to billing to follow-ups
AI agents that improve patient experience and reduce admin effort with escalation paths.
Designed for real workflows
Multi-step conversations, authenticated actions, audit logs, and human handoff across critical moments.
Handoff
QA review
Audit logs
SLAs
Common deployments
Start with the highest-impact agents and expand across the lifecycle.
Typical workflows
Real-world sequences where AI agents orchestrate actions, data, and handoffs.
Patient support
Handle lab, billing, and insurance queries with accuracy.
- Lab report status
- Billing explanations
- TPA coordination
Care follow-up
Post-visit check-ins and escalation protocols.
- Medication adherence
- Post-op follow-ups
- Escalation routing
Industry challenges
What slows teams down today, and where experience breaks.
High call volumes at front desks.
Missed appointments and reschedules.
Delayed billing and insurance approvals.
How HumPum AI solves it
Bespoke, turnkey deployments built around your stack, policies, and SLA targets.
HIS and lab integrations
Connect appointment, lab, and billing systems.
Patient-safe automation
Compliant scripts with escalation to clinicians.
Experience monitoring
Track wait times, no-show rates, and satisfaction.
Appointment & Triage Agent
Specialty routing, booking/rescheduling, reminders.
Patient Support Agent
Lab reports, billing queries, insurance/TPA coordination.
Care Follow-up Agent
Post-op check-ins, medication adherence, escalation protocols.
Feedback & Experience Agent
NPS collection, complaint triage, service recovery.
Insurance Pre-auth Agent
Pre-auth intake, document capture, payer updates.
Diagnostic Scheduling Agent
Lab and imaging scheduling, preparation reminders.
Pharmacy Refill Agent
Refill reminders, pickup coordination, delivery status.
Billing Follow-up Agent
Outstanding payment reminders, invoice explanations.
Integrations (typical): HIS/EMR, appointment systems, lab systems, billing, ticketing, knowledge base.
Channels
Voice, WhatsApp, Web chat, Email (and Teams/Slack where applicable).
Controls
Role-based access, configurable scripts, PII safeguards, live supervision.
Measurement
AHT, FCR, CSAT/NPS, conversion rate, TAT, ticket deflection, PTP rate.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.