Post-booking Support Agent AI Agent
Automate post-booking updates and support across WhatsApp, Email while improving customer satisfaction and reducing inbound queries.
Example: Post-booking Support Agent that shares construction updates, payment reminders, and ticket routing.
Sales Ops, Site Visit Ops, CRM Ops, CX
Website widget · Inbound number · WhatsApp deep link · Email · Walk-in lead form
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Share construction updates
How: Monthly status with milestone dates.
Outcome: Lower inbound calls
Send payment reminders
How: Notifies about upcoming milestones.
Outcome: Timely collections
Handle ticket routing
How: Creates support tickets for issues.
Outcome: Faster resolution
Provide documentation help
How: Tracks pending documents.
Outcome: Reduced delays
Step-by-step flow buyers expect to see
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1
Trigger: post-booking
Customer booked unit.
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2
Update
Share construction progress.
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3
Payment
Milestone reminders.
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4
Action
Create tickets for issues.
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5
Exceptions
Payment delays escalated.
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6
Wrap-up
Summary sent.
Real scenarios with clear resolution paths
Agent: Phase 1 slab is complete. Next payment due on 5th.
Customer: Is the project delayed?
Agent: Current ETA remains June. I will share a detailed update.
Customer: Need legal clarification.
Agent: Connecting you to the legal team.
Systems connected with secure actions
Systems of record
CRM, Inventory, Lead routing
Service stack
Ticketing, Knowledge base
Comms
Voice, WhatsApp, Email, Web chat
Action tools
Site visit scheduling, Document upload, Payment links, CRM, Ticketing
Enterprise readiness built in
What you will improve
Lead qualification
Leads meeting budget and intent criteria.
Site visit show rate
Scheduled visits attended.
Time-to-first-response
Speed of first response.
Booking conversion
Qualified leads to bookings.
Documentation TAT
Time to complete paperwork.
Loan approval TAT
Time to loan approval for buyers.
CSAT/NPS
Customer satisfaction with sales and support.
Drop-off rate
Leads lost at each funnel stage.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.