Lead to KYC readiness
Qualify intent, capture documents, and accelerate underwriting with verified data.
- Eligibility and offer explanation
- Doc capture and eSign nudges
- KYC status tracking
Industry blueprint
Lending & Fintech
Lead to KYC to disbursal to servicing to collections
AI agents that move customers through the full lending lifecycle while reducing TAT and improving conversion.
Designed for real workflows
Multi-step conversations, authenticated actions, audit logs, and human handoff across critical moments.
Handoff
QA review
Audit logs
SLAs
Common deployments
Start with the highest-impact agents and expand across the lifecycle.
Typical workflows
Real-world sequences where AI agents orchestrate actions, data, and handoffs.
Disbursal and servicing
Keep borrowers informed and reduce inbound queries across repayment milestones.
- Disbursal and EMI setup
- Repayment schedule and reminders
- Statement and receipt delivery
Collections recovery
Automate compliant outreach, capture PTP, and escalate to human teams.
- Pre-due reminders
- Soft collection and PTP capture
- Escalation routing
Industry challenges
What slows teams down today, and where experience breaks.
High drop-off during document collection and KYC verification.
SLA breaches on application status and disbursal updates.
Collections coverage gaps and inconsistent messaging.
How HumPum AI solves it
Bespoke, turnkey deployments built around your stack, policies, and SLA targets.
Workflow mapping and guardrails
Map LOS/LMS stages, define policy-safe scripts, and set escalation thresholds.
Secure integrations
Connect CRM, dialer, document storage, and payment links with authenticated actions.
QA and optimization
Live QA review, scorecards, and SLA dashboards to improve conversion and TAT.
Outbound Loan Sales Agent
Lead qualification, offer explanation, doc nudges, branch/video scheduling.
Inbound Loan Concierge
Eligibility, rates/fees, application status, instant callback.
KYC & Document Chasing Agent
PAN/Aadhaar capture, missing docs follow-up, eSign flows.
Collections & Payment Reminder Agent
Pre-due reminders, PTP capture, soft collections, escalation.
Loan Renewal & Top-up Agent
Renewal eligibility checks, top-up offers, and repayment plan walkthroughs.
Disbursal Status & Setup Agent
Disbursal tracking, account setup, and repayment calendar delivery.
Risk Verification Agent
Employment checks, address validation, and fraud screening callbacks.
Payment Hardship Agent
Hardship intake, reschedule requests, and repayment plan options.
Integrations (typical): LOS/LMS, CRM, dialer, WhatsApp provider, payment links, document storage, analytics.
Channels
Voice, WhatsApp, Web chat, Email (and Teams/Slack where applicable).
Controls
Role-based access, configurable scripts, PII safeguards, live supervision.
Measurement
AHT, FCR, CSAT/NPS, conversion rate, TAT, ticket deflection, PTP rate.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.