Feedback Management AI Agent
Collects feedback, auto-tickets issues, sends proactive updates, and feeds dashboard intelligence.
Problem
Feedback loops break at scale, slowing issue resolution and hurting customer trust.
What the agent does
- Feedback collection and auto-ticketing.
- Proactive status updates across channels.
- Live dashboard intelligence for trends and issues.
Channels supported
WhatsApp · Chat · Phone
System integrations
Connects securely to your systems of record, including Freshworks, CRMs, via controlled, policy-based access.
Guardrails & human handoff
Supervision keeps responses policy-aligned and monitors SLA adherence.
Every interaction is supervised by an AI supervisor that keeps responses on‑policy and escalates when human approval is needed.
Implementation approach
We design the workflow, integrate the tools, and launch a monitored pilot before scaling to full production.
Impact
Approximate impact based on typical deployments. Final results vary by workflow, data quality, and channel mix.
- 10X faster response time
- 10X higher throughput per agent
- 80% – 90% lower manual effort
- 3X - 5X improvement in lead or case handling capacity
Where teams feel the lift
Higher SLA compliance, fewer handoffs, and tighter control over customer communications with supervision baked in.
Implementation timeline
Define workflows, policy constraints, and business outcomes.
Securely connect to systems of record with controlled access.
Launch AI-supervised pilot with real-time monitoring.
Scale across channels with continuous optimization.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.