Risk Verification Agent AI Agent
Automate risk verification calls and checks across Voice, WhatsApp while improving verification SLA and reducing fraud leakage.
Example: Risk Verification Agent that validates employment and address, captures responses, and flags anomalies for review.
Sales Ops, Underwriting Ops, Collections Ops, CX
Website widget · Missed call · Inbound number · WhatsApp deep link · App chat
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Verify employment details
How: Runs structured questionnaire with HR or applicant.
Outcome: Higher verification accuracy
Confirm address and residence
How: Collects address proof and geo validation.
Outcome: Reduced fraud risk
Log structured notes
How: Writes verification outcome directly into LOS.
Outcome: Faster underwriting
Flag anomalies
How: Escalates inconsistent responses for manual review.
Outcome: Lower fraud leakage
Step-by-step flow buyers expect to see
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1
Trigger: verification task
LOS creates verification case.
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2
Contact
Reach employer or reference.
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3
Data capture
Employment, tenure, address proof.
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4
Action
Update verification status.
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5
Exceptions
Mismatch or suspicious signals.
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6
Wrap-up
Disposition + next step.
Real scenarios with clear resolution paths
Agent: Can you confirm Rahul is employed since May 2022?
Employer: Yes, that's correct.
Agent: Thank you, noted.
Agent: We could not reach the employer, will retry tomorrow.
Employer: We do not have this employee.
Agent: Thanks, I will flag this for review.
Systems connected with secure actions
Systems of record
LOS/LMS, CRM, KYC, Risk, Collections
Service stack
Zendesk, Freshdesk, Knowledge base
Comms
Dialer/telephony, WhatsApp provider, SMS, Email
Action tools
Document collection, eSign, Payment links, Calendar, LOS, Verification checklist, CRM notes
Enterprise readiness built in
What you will improve
Connect rate
Percent of leads reached within SLA.
Application completion
Share of leads that finish the application.
KYC TAT
Time from doc request to verification.
Disbursal TAT
Time from approval to disbursal.
PTP kept rate
Promise-to-pay commitments honored.
Early DPD leakage
Delinquency within 1-30 days.
AHT
Average handling time per interaction.
CSAT/NPS
Customer satisfaction scores post-interaction.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.