Warranty Claims Agent AI Agent
Automate warranty claim intake across WhatsApp, Web chat while improving claim cycle time and reducing call volume.
Example: Warranty Claims Agent that collects issue details, validates warranty, and updates claim status.
Sales Ops, Dealer Ops, Service Ops, CX
Website widget · Missed call · Inbound number · WhatsApp deep link · Showroom kiosk
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Validate warranty
How: Checks VIN and warranty status.
Outcome: Clear eligibility
Capture issue details
How: Collects symptoms, photos, and service history.
Outcome: Faster diagnosis
Create claim
How: Opens case in warranty system.
Outcome: Reduced handling time
Update status
How: Sends claim progress updates.
Outcome: Lower inbound calls
Step-by-step flow buyers expect to see
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1
Trigger: warranty query
Owner reports issue.
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2
Eligibility
Check warranty status.
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3
Data capture
Issue details + photos.
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4
Action
Create claim.
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5
Exceptions
Out-of-warranty cases.
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6
Wrap-up
Status updates.
Real scenarios with clear resolution paths
Agent: Warranty valid. Please upload a photo of the issue.
Customer: Uploaded.
Agent: Warranty expired last month. I can book paid service.
Customer: Brakes failing.
Agent: Escalating to service head and arranging tow.
Systems connected with secure actions
Systems of record
Dealer CRM, DMS, Service system
Service stack
Ticketing, Knowledge base
Comms
Voice, WhatsApp, SMS, Web chat
Action tools
Test drive booking, Service booking, Finance pre-approval, Warranty system, CRM
Enterprise readiness built in
What you will improve
Lead-to-visit
Leads converting to showroom visits.
Test drive show rate
Scheduled test drives attended.
Time-to-first-response
Speed of first response.
Service booking rate
Bookings from incoming requests.
Service no-show
Missed service appointments.
NPS
Customer satisfaction post-visit or service.
Finance approval TAT
Time to finance approval.
Recall completion
Percent of recall customers served.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.