Disbursal Status & Setup Agent AI Agent
Automate disbursal updates and onboarding across WhatsApp, Web chat while improving onboarding completion and reducing inbound status calls.
Example: Disbursal Status Agent that tracks approval-to-disbursal updates and sends repayment calendars proactively.
Sales Ops, Underwriting Ops, Collections Ops, CX
Website widget · Missed call · Inbound number · WhatsApp deep link · App chat
Secure actions, supervised handoff, and full audit trails.
Built for teams that need speed and control
Outcomes-first jobs your buyers care about
Share disbursal status
How: Pulls LOS status and timestamps instantly.
Outcome: Lower inbound queries
Guide account setup
How: Walks through mandates, NACH, or UPI setup.
Outcome: Faster onboarding
Deliver repayment schedule
How: Sends PDF schedule and due-date reminders.
Outcome: Improved on-time payments
Handle disbursal exceptions
How: Flags bank mismatch or pending verifications.
Outcome: Reduced delays
Step-by-step flow buyers expect to see
-
1
Trigger: approval
Loan approved in LOS.
-
2
Status update
Share expected disbursal date.
-
3
Setup
Mandate and account setup steps.
-
4
Action
Send schedule + receipt.
-
5
Exceptions
Bank mismatch or hold.
-
6
Wrap-up
Log CRM + follow-up.
Real scenarios with clear resolution paths
Agent: Your loan is scheduled to disburse today by 6 PM.
Customer: Great.
Agent: Here is your repayment calendar.
Agent: We need to re-confirm your bank account due to a mismatch.
Customer: I will share details now.
Customer: I need funds today.
Agent: I am escalating this for priority review.
Systems connected with secure actions
Systems of record
LOS/LMS, CRM, KYC, Risk, Collections
Service stack
Zendesk, Freshdesk, Knowledge base
Comms
Dialer/telephony, WhatsApp provider, SMS, Email
Action tools
Document collection, eSign, Payment links, Calendar, LOS, Mandate setup, Repayment schedule, CRM notes
Enterprise readiness built in
What you will improve
Connect rate
Percent of leads reached within SLA.
Application completion
Share of leads that finish the application.
KYC TAT
Time from doc request to verification.
Disbursal TAT
Time from approval to disbursal.
PTP kept rate
Promise-to-pay commitments honored.
Early DPD leakage
Delinquency within 1-30 days.
AHT
Average handling time per interaction.
CSAT/NPS
Customer satisfaction scores post-interaction.
Flexible to your policies, tone, and tools
A phased rollout with clear deliverables
Discovery + call listening
- Workflow map and intent list
- SOP alignment and compliance notes
- Success metrics and QA plan
Pilot on 1 channel + 1 workflow
- Agent prompts and guardrails
- Test cases and failover scripts
- Live dashboard with baseline KPIs
Expand intents + integrate systems
- System actions and data sync
- Multi-channel coverage
- Supervisor playbooks
Optimize + scale
- Continuous QA coaching
- A/B tested prompts and flows
- Governance and reporting
Buyer objections, answered
How do you handle exceptions?
The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.
What happens when the agent is unsure?
It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.
Can we restrict what it can say or do?
Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.
How are transcripts stored?
Transcripts and action logs are stored with retention controls and audit access.
How does handoff work with our CRM or ticketing?
The agent writes structured notes, tags, and next steps directly into your system of record.
What languages and accents are supported for voice?
Major Indian and global languages with configurable voice and accent options.
See this agent live on your workflow
See the agent live with your data, policies, and channels.
Deploy an AI-supervised agent for your highest-volume workflow.
We consult, design, build, and manage the agent end-to-end.