Use cases

Use cases by industry

Deploy AI agents in production across the full customer lifecycle—growth, operations, service, and compliance—integrated with your existing stack and governed with enterprise controls.

Built for real workflows, not demos: multi-step conversations, authenticated actions, human handoff, audit logs, QA review, and measurable SLAs.

AI agents built for measurable enterprise outcomes.

Each industry has a dedicated blueprint with production-grade integrations, compliance guardrails, and outcome tracking.

Growth
Operations
Service
Compliance

Enterprise controls built-in

Authenticated actions, human handoff, audit logs, QA review, and measurable SLAs from day one.

Role-based access PII safeguards Configurable scripts Analytics & reporting

Lending & Fintech

AI agents that move customers through the full lending lifecycle while reducing TAT and improving conversion.

Lead
KYC
Disbursal
Servicing
Collections
Common deployment

Outbound Loan Sales Agent

Lead qualification, offer explanation, doc nudges, branch/video scheduling.

Channels

Voice, WhatsApp, Web chat

Outcomes

Higher application completion, improved lead-to-disbursal conversion

Common deployment

Inbound Loan Concierge

Eligibility, rates/fees, application status, instant callback.

Channels

Web chat, Voice

Outcomes

Lower abandonment, reduced AHT, faster resolution

Common deployment

KYC & Document Chasing Agent

PAN/Aadhaar capture, missing docs follow-up, eSign flows.

Channels

WhatsApp, SMS, Email

Outcomes

Reduced KYC pendency, faster underwriting readiness

Common deployment

Collections & Payment Reminder Agent

Pre-due reminders, PTP capture, soft collections, escalation.

Channels

Voice, WhatsApp, SMS

Outcomes

Improved PTP rate, reduced early DPD leakage

Common deployment

Loan Renewal & Top-up Agent

Renewal eligibility checks, top-up offers, and repayment plan walkthroughs.

Channels

Voice, WhatsApp

Outcomes

Higher renewal acceptance, faster top-up conversions

Common deployment

Disbursal Status & Setup Agent

Disbursal tracking, account setup, and repayment calendar delivery.

Channels

WhatsApp, Web chat

Outcomes

Lower inbound queries, smoother onboarding

Common deployment

Risk Verification Agent

Employment checks, address validation, and fraud screening callbacks.

Channels

Voice, WhatsApp

Outcomes

Faster verification cycles, reduced fraud leakage

Common deployment

Payment Hardship Agent

Hardship intake, reschedule requests, and repayment plan options.

Channels

WhatsApp, Voice

Outcomes

Lower delinquency, improved customer retention

Integrations (typical): LOS/LMS, CRM, dialer, WhatsApp provider, payment links, document storage, analytics.

Insurance

AI agents that support policy and claims journeys with consistent scripts and compliant documentation.

Quotes
Servicing
Renewals
FNOL
Claims
Common deployment

Inbound Policy Servicing Agent

Endorsements, nominee updates, policy docs, premium schedule.

Channels

Web chat, Voice, Email

Outcomes

Reduced backlog, faster TAT, improved CSAT

Common deployment

Claims FNOL Agent

Intake, photo/doc collection, survey scheduling, claim tracking.

Channels

WhatsApp, Web chat, Voice

Outcomes

Faster FNOL capture, fewer incomplete claims

Common deployment

Renewals & Persistency Agent

Renewal reminders, payment links, lapse prevention, rider guidance.

Channels

WhatsApp, SMS, Voice

Outcomes

Higher renewal rate, lower lapses

Common deployment

Agent/Broker Assist Agent

Proposal status, underwriting requirements, commission queries.

Channels

Web chat, WhatsApp

Outcomes

Higher agent productivity, fewer ops tickets

Common deployment

Quote & Pricing Agent

Quote generation, rider options, premium comparisons, follow-up nudges.

Channels

Web chat, WhatsApp

Outcomes

Faster quote turnaround, improved conversion

Common deployment

Claims Status Update Agent

Status tracking, document reminders, survey scheduling updates.

Channels

WhatsApp, SMS, Web chat

Outcomes

Reduced inbound calls, higher claim transparency

Common deployment

Premium Payment Reminder Agent

Due reminders, payment links, lapse prevention messaging.

Channels

WhatsApp, SMS, Voice

Outcomes

Higher renewal rates, fewer lapses

Common deployment

Policy Document Dispatch Agent

Policy kit delivery, endorsements summary, certificate downloads.

Channels

Email, WhatsApp

Outcomes

Faster document delivery, fewer support tickets

Integrations (typical): Policy admin system, claims system, CRM, TPA workflows, payment links, knowledge base.

D2C & eCommerce

AI agents that reduce support load and improve revenue across commerce journeys.

Pre-purchase
Order
Delivery
Returns
Retention
Common deployment

Customer Support Agent

Order tracking, COD confirmation, address changes, delivery reschedules.

Channels

Web chat, WhatsApp, Voice

Outcomes

Lower AHT, reduced ticket volume, improved CSAT

Common deployment

Returns/Refunds Agent

Eligibility checks, reverse pickup scheduling, refund timelines, RTO reduction.

Channels

WhatsApp, Web chat, Email

Outcomes

Reduced RTO/NDR, faster refunds, fewer escalations

Common deployment

Pre-purchase Product Expert

Size/fit, comparisons, ingredient/material FAQs, compatibility guidance.

Channels

Web chat, WhatsApp

Outcomes

Higher conversion, reduced pre-sales load

Common deployment

Feedback & Review Agent

NPS/CSAT collection, complaint triage, service recovery routing.

Channels

WhatsApp, Email

Outcomes

Improved ratings, faster issue closure

Common deployment

Order Modification Agent

Address edits, item swaps, cancellation windows, delivery notes.

Channels

Web chat, WhatsApp

Outcomes

Lower manual edits, fewer escalations

Common deployment

Warranty & Installation Agent

Warranty activation, installation booking, service coordination.

Channels

WhatsApp, Voice, Web chat

Outcomes

Higher activation rates, faster service scheduling

Common deployment

Loyalty & Retention Agent

Tier updates, rewards reminders, win-back campaigns.

Channels

WhatsApp, Email

Outcomes

Higher repeat purchases, improved retention

Common deployment

Exchange & Replacement Agent

Eligibility checks, reverse pickup, replacement tracking.

Channels

WhatsApp, Web chat

Outcomes

Reduced turnaround time, better CX

Integrations (typical): Shopify/Magento/custom store, OMS/WMS, shipping aggregators, Zendesk/Freshdesk, CRM, review platforms.

Recruitment & HR

AI agents that speed up hiring and reduce HR ops load across the talent lifecycle.

Sourcing
Screening
Scheduling
Joining
Helpdesk
Common deployment

Outbound Recruitment Agent

Outreach, JD pitch, qualification, resume capture, follow-ups.

Channels

WhatsApp, Email, Voice

Outcomes

Higher response rate, faster pipeline build

Common deployment

Screening & Shortlisting Agent

Structured screening, scorecards, red flags, recruiter notes.

Channels

Web chat, Voice

Outcomes

Reduced recruiter time per candidate, better shortlist quality

Common deployment

Interview Scheduling Agent

Calendar coordination, reminders, reschedules.

Channels

WhatsApp, Email

Outcomes

Fewer no-shows, faster time-to-interview

Common deployment

HR Helpdesk Agent

Leave, payroll, benefits, policies, onboarding checklists.

Channels

Teams/Slack (if applicable), Web chat, Email

Outcomes

Reduced HR tickets, improved employee experience

Common deployment

Offer Documentation Agent

Offer letter generation, acceptance tracking, documentation.

Channels

Email, Web chat

Outcomes

Faster offer cycles, fewer manual follow-ups

Common deployment

Onboarding Agent

Day-1 checklists, system access, policy acknowledgements.

Channels

Email, Web chat, WhatsApp

Outcomes

Smoother onboarding, reduced HR load

Common deployment

Employee Pulse Survey Agent

Pulse checks, sentiment capture, escalations.

Channels

WhatsApp, Email

Outcomes

Better engagement insights, faster interventions

Common deployment

Offboarding & Exit Agent

Exit checklist, asset recovery, final settlements.

Channels

Email, Web chat

Outcomes

Faster offboarding, reduced compliance risk

Integrations (typical): ATS (Greenhouse/Lever/Zoho), calendars, HRMS, ticketing, identity/SSO.

Auto & Mobility

AI agents that convert leads and streamline service across the auto journey.

Inquiry
Test Drive
Purchase
Service
NPS
Common deployment

Inbound Sales Concierge

Variants, on-road price, finance, exchange quotes, dealer routing.

Channels

Voice, Web chat, WhatsApp

Outcomes

Higher lead-to-visit conversion, faster response time

Common deployment

Test Drive Scheduling Agent

Slot booking, reminders, follow-ups, feedback capture.

Channels

WhatsApp, Voice

Outcomes

Reduced no-shows, improved visit rate

Common deployment

Service Booking Agent

Appointment booking, pickup/drop, service status updates.

Channels

WhatsApp, Voice, Web chat

Outcomes

Lower call load, higher service capacity utilization

Common deployment

Feedback/NPS Agent

Post-service surveys, complaint triage, dealer escalation.

Channels

WhatsApp, SMS

Outcomes

Improved NPS, faster resolution

Common deployment

Exchange Valuation Agent

Vehicle details capture, valuation ranges, appointment booking.

Channels

WhatsApp, Web chat

Outcomes

More trade-in leads, faster qualification

Common deployment

Finance Pre-approval Agent

Eligibility capture, document requests, lender routing.

Channels

Web chat, WhatsApp

Outcomes

Higher finance conversions, faster approval cycles

Common deployment

Service Recall Campaign Agent

Recall notifications, scheduling, compliance tracking.

Channels

Voice, WhatsApp, SMS

Outcomes

Higher recall completion, reduced risk

Common deployment

Warranty Claims Agent

Claim intake, document capture, status updates.

Channels

WhatsApp, Web chat

Outcomes

Faster claim resolution, lower call load

Integrations (typical): Dealer CRM/DMS, service management, dialer, WhatsApp provider, survey tools.

Real Estate

AI agents that accelerate lead qualification and reduce sales ops overhead.

Inquiry
Site Visit
Booking
Documentation
Support
Common deployment

Inbound Lead Qualification Agent

Budget, location, timeline, intent scoring, project matching.

Channels

Voice, WhatsApp, Web chat

Outcomes

Better lead quality, higher site-visit rate

Common deployment

Site Visit Scheduling Agent

Slot booking, reminders, reschedules, feedback capture.

Channels

WhatsApp, Voice

Outcomes

Reduced no-shows, faster follow-up cycles

Common deployment

Outbound Nurture Agent

New launch updates, inventory alerts, offer deadlines.

Channels

WhatsApp, Voice, Email

Outcomes

Improved reactivation, increased booking conversion

Common deployment

Post-booking Support Agent

Milestone reminders, construction updates, ticket routing.

Channels

WhatsApp, Email

Outcomes

Fewer inbound queries, improved customer satisfaction

Common deployment

Inventory Match Agent

Real-time unit availability, pricing, and comparison flows.

Channels

Web chat, WhatsApp

Outcomes

Faster shortlisting, higher intent

Common deployment

Documentation Checklist Agent

Checklist tracking, reminders, digital uploads.

Channels

WhatsApp, Email

Outcomes

Faster documentation closure, fewer delays

Common deployment

Home Loan Coordination Agent

Bank selection, document tracking, approval timelines.

Channels

WhatsApp, Voice

Outcomes

Quicker loan approvals, fewer drop-offs

Common deployment

Maintenance & Association Support Agent

Post-handover tickets, society updates, vendor routing.

Channels

WhatsApp, Email

Outcomes

Lower inbound queries, better resident experience

Integrations (typical): CRM (Salesforce/HubSpot), telephony, WhatsApp, property inventory systems, ticketing.

Healthcare

AI agents that improve patient experience and reduce admin effort with escalation paths.

Appointment
Visit
Diagnostics
Billing
Follow-up
Common deployment

Appointment & Triage Agent

Specialty routing, booking/rescheduling, reminders.

Channels

Voice, WhatsApp, Web chat

Outcomes

Lower wait times, reduced no-shows, higher utilization

Common deployment

Patient Support Agent

Lab reports, billing queries, insurance/TPA coordination.

Channels

WhatsApp, Web chat, Email

Outcomes

Fewer front-desk calls, faster resolutions

Common deployment

Care Follow-up Agent

Post-op check-ins, medication adherence, escalation protocols.

Channels

WhatsApp, Voice

Outcomes

Improved adherence, fewer avoidable readmissions (where applicable)

Common deployment

Feedback & Experience Agent

NPS collection, complaint triage, service recovery.

Channels

WhatsApp, SMS

Outcomes

Improved patient satisfaction, faster closure

Common deployment

Insurance Pre-auth Agent

Pre-auth intake, document capture, payer updates.

Channels

Email, WhatsApp

Outcomes

Faster approvals, fewer billing delays

Common deployment

Diagnostic Scheduling Agent

Lab and imaging scheduling, preparation reminders.

Channels

WhatsApp, Voice

Outcomes

Higher attendance, reduced reschedules

Common deployment

Pharmacy Refill Agent

Refill reminders, pickup coordination, delivery status.

Channels

WhatsApp, SMS

Outcomes

Improved adherence, fewer missed refills

Common deployment

Billing Follow-up Agent

Outstanding payment reminders, invoice explanations.

Channels

WhatsApp, Email

Outcomes

Faster collections, lower billing queries

Integrations (typical): HIS/EMR, appointment systems, lab systems, billing, ticketing, knowledge base.

Education

AI agents that drive enrollments and improve student support across the lifecycle.

Lead
Counseling
Enrollment
Fees
Support
Common deployment

Admissions Concierge

Eligibility, fees, scholarships, intakes, application support.

Channels

Web chat, WhatsApp, Voice

Outcomes

Higher lead-to-application conversion, reduced counselor load

Common deployment

Outbound Counseling Agent

Nurture, objections, counselor booking, doc chasing.

Channels

WhatsApp, Voice, Email

Outcomes

Faster decision cycles, improved enrollments

Common deployment

Student Support Agent

LMS access, timetable, assignments, certificates/transcripts.

Channels

Web chat, Email, WhatsApp

Outcomes

Reduced support tickets, improved student satisfaction

Common deployment

Fee Reminder Agent

Installment reminders, payment links, escalation routing.

Channels

WhatsApp, SMS, Email

Outcomes

Improved collections, fewer overdue accounts

Common deployment

Scholarship & Aid Agent

Eligibility checks, document collection, award timelines.

Channels

Web chat, WhatsApp

Outcomes

Higher scholarship completion, faster decisions

Common deployment

Exam & Assessment Agent

Schedules, admit cards, exam rules, retake guidance.

Channels

Web chat, Email

Outcomes

Lower support load, fewer exam-day queries

Common deployment

Placement & Alumni Agent

Job opportunity alerts, resume intake, alumni outreach.

Channels

Email, WhatsApp

Outcomes

Higher placement engagement, stronger alumni response

Common deployment

Attendance & Retention Agent

Attendance nudges, at-risk outreach, counselor routing.

Channels

WhatsApp, Voice

Outcomes

Improved retention, fewer drop-offs

Integrations (typical): CRM, LMS, student information system, payment gateway, ticketing.

Enterprise-ready by design

Every industry blueprint ships with channels, integrations, controls, and measurement baked in.

Channels

Voice, WhatsApp, Web chat, Email (and Teams/Slack where applicable)

Integrations

CRM, ticketing, dialers, knowledge bases, payments, calendars, internal tools via APIs/webhooks

Controls

Role-based access, configurable scripts, human handoff, audit logs, PII safeguards, QA review

Measurement

AHT, FCR, CSAT/NPS, conversion rate, TAT, ticket deflection, collections PTP rate, no-show rate

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