Real Estate use case

Inventory Match Agent AI Agent

Automate inventory matching and availability across Web chat, WhatsApp while improving shortlisting speed and reducing sales cycles.

Example: Inventory Match Agent that checks real-time availability and compares unit options.

Channels: Web chat · WhatsApp Outcomes: Faster shortlisting · higher intent
Enterprise security
Prebuilt integrations
Go-live in weeks
Omnichannel
Teams

Sales Ops, Site Visit Ops, CRM Ops, CX

Entry points

Website widget · Inbound number · WhatsApp deep link · Email · Walk-in lead form

Deployment

Secure actions, supervised handoff, and full audit trails.

Who it's for

Built for teams that need speed and control

Sales Ops Site Visit Ops CRM Ops CX Web chat WhatsApp Website widget Inbound number WhatsApp deep link Email Walk-in lead form
What it does

Outcomes-first jobs your buyers care about

Check availability

How: Reads inventory for unit status.

Outcome: Faster shortlisting

Compare options

How: Highlights price, floor, and view differences.

Outcome: Better decisions

Reserve unit

How: Holds unit for a limited time.

Outcome: Higher booking

Schedule discussion

How: Books call with sales.

Outcome: Shorter cycle

End-to-end workflow

Step-by-step flow buyers expect to see

  1. 1

    Trigger: availability query

    Lead asks about units.

  2. 2

    Lookup

    Inventory search.

  3. 3

    Compare

    Share best-fit options.

  4. 4

    Action

    Reserve unit or schedule visit.

  5. 5

    Exceptions

    Hold expired.

  6. 6

    Wrap-up

    CRM update.

Sample conversations

Real scenarios with clear resolution paths

Scenario A: Happy path: unit reserved Web chat

Customer: Any 3BHK on higher floors?

Agent: Unit 12B is available. Want me to reserve?

CRM note: Unit 12B reserved for 48 hours.
Scenario B: Edge case: sold out WhatsApp

Agent: 3BHK on higher floors are sold out. I can show 2BHK options.

CRM note: 3BHK sold out. Alternatives shared.
Scenario C: Escalation: price negotiation Voice

Customer: Can you reduce the price?

Agent: Connecting you to sales for pricing discussion.

CRM note: Price negotiation escalated.
Integrations

Systems connected with secure actions

Systems of record

CRM, Inventory, Lead routing

Service stack

Ticketing, Knowledge base

Comms

Voice, WhatsApp, Email, Web chat

Action tools

Site visit scheduling, Document upload, Payment links, Inventory system, CRM, Unit hold

Supported methods: API · Webhooks · RPA fallback Data sync: Read + write
Guardrails & controls

Enterprise readiness built in

Role-based access with OTP or SSO for sensitive actions
PII redaction and masked views for IDs and payment details
Policy-locked response blocks for compliance language
Sentiment and risk thresholds that trigger human takeover
Full transcripts, action logs, and disposition codes
QA sampling, scorecards, and prompt/version control
KPIs & measurement

What you will improve

Lead qualification

Leads meeting budget and intent criteria.

Site visit show rate

Scheduled visits attended.

Time-to-first-response

Speed of first response.

Booking conversion

Qualified leads to bookings.

Documentation TAT

Time to complete paperwork.

Loan approval TAT

Time to loan approval for buyers.

CSAT/NPS

Customer satisfaction with sales and support.

Drop-off rate

Leads lost at each funnel stage.

Configuration

Flexible to your policies, tone, and tools

Intents and flows
Tone and brand voice
Knowledge sources (FAQs, SOPs, policy docs)
Eligibility and routing rules
Dispositions and tags
Languages and accents (voice)
Business hours, SLAs, and fallback policies
Implementation plan

A phased rollout with clear deliverables

Week 0

Discovery + call listening

  • Workflow map and intent list
  • SOP alignment and compliance notes
  • Success metrics and QA plan
Phase 1

Pilot on 1 channel + 1 workflow

  • Agent prompts and guardrails
  • Test cases and failover scripts
  • Live dashboard with baseline KPIs
Phase 2

Expand intents + integrate systems

  • System actions and data sync
  • Multi-channel coverage
  • Supervisor playbooks
Phase 3

Optimize + scale

  • Continuous QA coaching
  • A/B tested prompts and flows
  • Governance and reporting
FAQs

Buyer objections, answered

How do you handle exceptions?

The agent routes exceptions to a human with full context, suggested next steps, and a clear disposition.

What happens when the agent is unsure?

It asks clarifying questions, consults the approved knowledge base, or escalates based on confidence thresholds.

Can we restrict what it can say or do?

Yes. Guardrails lock sensitive responses and require approvals for authenticated actions.

How are transcripts stored?

Transcripts and action logs are stored with retention controls and audit access.

How does handoff work with our CRM or ticketing?

The agent writes structured notes, tags, and next steps directly into your system of record.

What languages and accents are supported for voice?

Major Indian and global languages with configurable voice and accent options.

See this agent live on your workflow

See the agent live with your data, policies, and channels.

Deploy an AI-supervised agent for your highest-volume workflow.

We consult, design, build, and manage the agent end-to-end.